Privacy Policy

Truely Commerce ("we", "our", "us") respects your privacy. This policy explains what information we collect when you use our website, contact us, or engage our marketplace services, and how we handle that information.

1. Information We Collect

• Contact details you submit through our forms (name, email, phone, business info).
• Business information you share to receive an audit or proposal (marketplace, category, revenue range, challenges).
• Client account access credentials or invited-user permissions strictly for the marketplaces you engage us to manage.
• Basic technical data (IP, browser, pages viewed) collected by standard web logs.

2. How We Use Your Information

• To respond to enquiries and deliver requested consultations, audits and services.
• To manage your marketplace accounts under a signed engagement.
• To improve our website, communications and service quality.
• To comply with applicable laws and marketplace policies (including Amazon, Flipkart and Meesho).

3. Confidentiality of Client Data

Client business data — including sales, catalogs, ad accounts and communications — is treated as strictly confidential. Access is limited to team members who need it to deliver services. We do not sell client data. We do not share client information with third parties except as required to deliver services, or by law.

4. Marketplace Account Access

Where we manage seller accounts on your behalf, access is used only for authorised activities described in your engagement. Credentials, tokens and invited-user permissions are handled with reasonable security controls and are revoked at the end of an engagement.

5. Data Retention

Enquiry data is retained for as long as reasonably necessary to serve you and to keep records of our communications. You may request deletion at any time.

6. Your Rights

• Request access to the personal data we hold about you.
• Request correction or deletion of your data.
• Withdraw consent for marketing communications.

7. Security

We use reasonable administrative and technical safeguards. No online service can be guaranteed 100% secure; we work to minimise risk and respond promptly to any incident.

8. Third-Party Links

Our site may link to third-party sites (e.g. marketplaces). Their privacy practices are governed by their own policies.

9. Contact

For privacy questions or data requests: truelycommerce@gmail.com · +91 62042 13641 · Godawari Place, Saguna More, Patna, Bihar, India.