Refund Policy

This policy explains how refunds and cancellations work for services provided by Truely Commerce. Specific commercial terms are always defined in the signed engagement or written proposal for each client.

1. Nature of services

Truely Commerce provides professional marketplace services (consulting, account management, catalog, advertising and related work). Fees pay for time, expertise and active work performed by our team.

2. Cancellation

• Either party may cancel an engagement per the notice period agreed in writing.
• Work completed up to the cancellation date is billable.
• Unused, pre-paid retainer days that fall entirely after the notice period are refundable.

3. Refunds

• Refunds are considered only for services not yet delivered.
• Refunds are not provided for outcomes that depend on marketplace algorithms, seller-side approvals or third-party decisions.
• Approved refunds are processed to the original payment method within 7–14 business days.

4. Disputes

If you're not satisfied, please write to truelycommerce@gmail.com. We aim to resolve every concern fairly and in good faith before any formal dispute.

5. Contact

Truely Commerce · +91 62042 13641 · truelycommerce@gmail.com