Risk Management Policy

Truely Commerce follows a structured approach to identify, assess and manage risks that could affect our clients, our team or the integrity of the marketplaces we work on.

1. Scope

This policy applies to every engagement, every team member and every third-party tool used to deliver services to our clients.

2. Risk categories we actively manage

• Marketplace policy risk — actions are reviewed for compliance with each marketplace's seller and advertising policies.
• Account health risk — proactive monitoring, alerts and escalation for policy warnings and performance issues.
• Data & access risk — least-privilege access, secure credential handling and revocation at the end of engagements.
• Operational risk — documented processes, checklists and dual review on high-impact changes.
• Advertising risk — budget caps, daily performance reviews and approval workflows for major spend changes.

3. Prevention practices

• Written engagement scopes and change-approval before major actions.
• Regular team training on updated marketplace policies.
• Documented SOPs for listing, PPC, appeals and account operations.
• Backups of critical documents and reports.

4. Review

This policy is reviewed at least annually and after any material incident.

5. Contact

Risk & compliance queries: truelycommerce@gmail.com.